Refunds & Returns

We want your MAKKO order to arrive as it should. If something is wrong, please contact us so we can help.

Change of mind

We do not accept returns or exchanges for change of mind, including choosing the wrong product or deciding you no longer want it. This reflects the nature of our skincare and personal-care products and our hygiene standards.

This does not affect your rights if a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.

Damaged, incorrect or faulty products

Email customers@makko.com.au with:

• Your order number or other proof of purchase.
• A short description of the problem.
• Photos of the product and packaging, if available and helpful.

For damage on arrival or an incorrect item, please contact us promptly, ideally within 14 days of delivery, so we can investigate quickly. This is a request for prompt reporting, not a deadline that removes your Australian Consumer Law rights.

Please contact us before posting a product back so we can provide the correct return address and instructions. We may need to assess the product to understand the problem. Original packaging is not required for a consumer-guarantee claim.

Your Australian Consumer Law rights

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will provide an appropriate remedy within a reasonable time, with further rights available if the problem is not resolved.

These rights apply to sale items and products bought in bundles as well as full-price purchases. Opening or using a product does not automatically remove these rights.

Return postage

If a problem is confirmed, we will cover or reimburse reasonable return postage costs. Please retain your postage receipt and contact us about return arrangements.

Refunds

Where a refund is due, it will be returned to your original payment method unless you agree to another method. We will let you know when it has been processed. Your bank or payment provider may take additional time to show the funds in your account.

Skin reactions

Please read the ingredients and directions and patch test before first use. If you experience irritation, stop using the product and contact us with the details.

Individual sensitivities do not necessarily mean a product is faulty. We will consider the circumstances of your concern, including whether a consumer guarantee has been breached. Your statutory rights remain unchanged.