Frequently asked questions

A little more clarity before you choose.

Which MAKKO product should I start with?

Choose AHA Renewal Essence for texture and dullness, Potent-5 for dark spots and uneven-looking tone, or Cerabright B5 Cream for daily moisture.

Do I need the whole range?

You can start with one. The Complete MAKKO Set brings together the three skincare products and a headband if you want the full set. The Spray + Hydrate Set pairs AHA with both pump and separate spray nozzles, B5 cream and a headband, without the serum.

Is the essence the same as the serum?

They have different roles. AHA Renewal Essence exfoliates. Potent-5 is a targeted brightening serum. Choose according to what you want to add to your routine.

Will MAKKO suit my skin?

Read the ingredients and directions for the product you're considering. Check for ingredients you know you react to, and patch test before first use. Contact us if you need more product information.

How soon will I see a difference?

Skin and routines vary, so there isn't one timeline we can promise. Follow the product directions and judge progress over time.

Does the Complete MAKKO Set include cleanser or sunscreen?

No. It contains the essence, serum, cream and headband. Keep your cleanser and daytime SPF as part of your routine.

Where do you ship?

We deliver within Australia using Australia Post standard post only.

Do you ship internationally?

Unfortunately, no - we don't currently ship internationally. We deliver within Australia only.

Do you offer express shipping?

We currently offer standard post only.

How much is delivery?

Standard post is $10, or free on orders of $100 or more after discounts, excluding shipping. Your final delivery charge appears at checkout. See our Shipping Policy.

When will my order be dispatched?

Please allow up to 3 business days for processing before dispatch. Business days exclude weekends and public holidays. Postal delivery time is separate and depends on your location.

How do I track my order?

We'll email your Australia Post tracking details once your order is dispatched.

What if I need help with my order?

Email customers@makko.com.au or use our contact form, including your order number and a short description of what you need help with.

Can I return a purchase?

We do not offer change-of-mind returns. If an item is faulty, not as described, damaged or incorrect, contact us with your order number and details. Your Australian Consumer Law rights apply. See our Refunds & Returns Policy.