Privacy policy

MAKKO & CO Pty Ltd (MAKKO, we, us or our) respects your privacy. This policy explains how we handle personal information when you visit makko.com.au, place an order, create an account, sign up for updates or contact us.

Information we collect

Depending on how you interact with us, we collect:

Your name, email address, phone number, and billing and delivery addresses.
Order details, purchase history, payment status and delivery information.
Account details and preferences where you use a customer account.
Messages, reviews and feedback you choose to provide.
Device and browser information, IP address and information about your use of the website, collected through cookies and similar technologies.

Payments are handled by payment providers. We receive information needed to confirm and manage your payment; payment credentials are handled under the provider's security arrangements.

You do not need to provide detailed medical information to shop with us. Please avoid including unnecessary sensitive information in enquiries or reviews. Where we need to collect sensitive information, we will seek consent unless an exception permitted by law applies.

How we collect information

We collect information directly from you when you shop, create an account, subscribe or contact us. Some information is collected automatically when you browse. We also receive information from service providers involved in payments, delivery, security and website operation.

Where practical, you may contact us anonymously or using a pseudonym. We need accurate contact and delivery details to fulfil an order and may need proof of identity to handle account or privacy requests.

Why we use information

We use personal information to:

Process payments, fulfil orders and arrange delivery.
Manage accounts, returns and customer enquiries.
Send order confirmations, tracking details and service messages.
Send marketing communications where you have subscribed or where otherwise permitted by law.
Understand website use and improve our products and services.
Protect our website, detect fraud, keep business records and meet legal obligations.

If you do not provide information needed for an order, we may be unable to process payment or deliver your products.

Who we share information with

We share information where needed with service providers that help us run MAKKO, including Shopify, payment providers, Australia Post, hosting and IT providers, and email or customer-support services.

Where enabled, analytics and advertising services may receive website-use information through cookies or similar technologies. We may also disclose information to professional advisers or where required or authorised by law.

We do not sell customer contact lists. Service providers may also have their own privacy obligations and policies.

Shopify and overseas processing

Our online store is hosted on Shopify. Shopify and other service providers may store or process information outside Australia.

Shopify's overseas operations include Singapore, Canada, the United States and Ireland. The countries involved depend on the service and provider. Contact us if you would like more information about overseas handling of your information.

Where Australian privacy law requires us to take steps to protect information disclosed overseas, we will do so. Shopify also handles some information for its own purposes as described in its Privacy Policy and Consumer Privacy Policy, including where its enhanced services are enabled.

Cookies and privacy choices

Cookies and similar technologies help operate the cart and checkout, remember preferences, protect the store and understand how the website is used. Where enabled, they may also support advertising.

You can manage cookies through your browser and any privacy controls displayed on our website. Blocking some cookies may affect store functions. To learn about Shopify's own controls, visit Shopify's privacy portal.

Marketing

You can unsubscribe from marketing emails using the link in the email or by contacting info@makko.com.au. We may still send messages needed to manage your orders or account.

Storage, security and retention

We hold information in electronic business records and through the systems of our service providers. We take reasonable steps to protect it against misuse, loss and unauthorised access, modification or disclosure.

We retain information for as long as needed for the purposes described in this policy, including legal, tax, accounting and dispute-resolution requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements.

Access and correction

You can ask us to access or correct personal information we hold about you by emailing info@makko.com.au. We may need to verify your identity before responding. If we cannot provide access or make a requested correction, we will explain why, where the law permits.

Privacy complaints

If you have a privacy concern, email info@makko.com.au with the details. We will review it, contact you if we need more information, and aim to respond within 30 days.

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner for information about available complaint options.