Privacy policy

At MAKKO, we care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how MAKKO & CO Pty Ltd (“MAKKO”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects your information when you shop with us, visit our website, or interact with us.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our store and services, you acknowledge that you’ve read and understood this policy.

1. Personal Information We Collect

When we talk about “personal information,” we mean any details that can identify you or be reasonably linked to you. Depending on how you interact with us, we may collect:

Contact & Identity Details: Your name, email address, phone number, billing and shipping addresses.
Order & Transaction Info: What you buy, your order history, payment details (processed securely by our payment partners), and delivery preferences.
Account Information: Username, password, and your preferences or settings if you create an account.
Technical & Usage Data: IP address, browser and device information, and how you navigate our site (via cookies and similar tools).
Communications: Any messages or details you share when you contact us, leave a review, or participate in surveys/competitions.
Other: Skincare concerns or product feedback you voluntarily share with us.

💡 Note: We generally avoid collecting sensitive information (like detailed health data) unless you choose to provide it for better product recommendations.

2. How We Collect Your Information

We collect your information:

Directly from you — when you make a purchase, create an account, sign up for our newsletter, contact customer support, or interact with us on social media.
Automatically — through cookies, pixels, and analytics tools as you browse our site.
From third parties — such as our payment processors, shipping partners, or analytics providers (where permitted by law).

3. How We Use Your Personal Information

We use your information to:

Process your orders, deliver your products, and provide excellent customer service.
Personalise your shopping experience and recommend products you might love.
Send you updates, marketing communications, and special offers (you can unsubscribe anytime).
Improve our website, products, and overall service through analytics and feedback.
Keep things secure, prevent fraud, and meet our legal obligations.
Communicate with you effectively and maintain our relationship.

4. How We Share Your Personal Information

We only share your information in limited situations, and always with care:

With trusted service providers who help us run the business.
With professional advisers when needed.
When required by law or to protect our rights and safety.

Our Commitment: We do not sell your personal information to third parties. All our partners are required to protect your data and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make your shopping experience smoother, analyse traffic, and show you relevant content and ads. You can manage your cookie preferences in your browser settings at any time.

6. Data Security & Retention

Security: We take reasonable steps to keep your information safe, using secure servers and encryption where appropriate. That said, no system is completely foolproof, so we can’t guarantee absolute security.
Retention: We keep your information only as long as we need it for the purposes described or as required by law. After that, we securely delete or de-identify it.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Ask us to correct any inaccurate details.
Opt out of marketing emails (there’s an unsubscribe link in every one).
Withdraw consent where we rely on it.
Lodge a complaint about how we handle your information.

To exercise any of these rights, just get in touch with us — we’ll respond as quickly as we can.

8. International Transfers

Some of our service providers may be located overseas (e.g. the US or Europe). We take steps to ensure they meet standards equivalent to Australian privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date. We recommend checking it occasionally.