Terms of Service

Welcome to MAKKO. By accessing or using our website, online store, or any related services (the “Services”), you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or make any purchases.

1. Overview

These Terms apply to all users of the Services, including browsers, customers, and anyone who interacts with our site or purchases our products. MAKKO is operated by MAKKO & CO Pty Ltd.

2. Online Store Terms

By using our Services or placing an order, you confirm that:

You are at least 18 years old, or have parental/guardian consent.
You will not use our products or Services for any illegal or unauthorised purpose.
You will provide accurate and complete information when placing orders or creating an account.

We reserve the right to refuse service, remove products, or cancel orders at our sole discretion for any reason at any time.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

All descriptions, prices, and images are subject to change without notice.
Colours and textures may appear slightly different due to screen variations.
Skincare results can vary based on individual skin types, conditions, and usage. We cannot guarantee specific results.
Always perform a patch test before full use and consult a healthcare professional if you have any concerns, allergies, or skin conditions.

4. Pricing & Payment

All prices are shown in Australian Dollars (AUD) and include GST where applicable.
We accept major payment methods through secure third-party gateways (e.g., Shopify Payments, Stripe, Afterpay, etc.).
You agree to provide current, complete, and accurate payment information. We are not responsible for any fees charged by your bank or payment provider.

5. Shipping & Delivery

Shipping times are estimates only and may vary depending on your location, stock availability, and carrier delays. We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances, but we’ll do our best to keep you updated and resolve any issues.

6. Returns & Refunds

Due to hygiene and safety reasons, we generally do not accept returns for change of mind.
Refunds or exchanges may be considered for damaged, defective, or incorrectly sent items, subject to our review and approval. Please contact us within 14 days of receiving your order with photos and details.
For full details, please see our Refund Policy.

Note: Nothing in these terms affects your rights under the Australian Consumer Law.

7. Intellectual Property

All content on our website — including text, images, logos, product names, branding, graphics, and videos — is the property of MAKKO & CO Pty Ltd and protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any of our content without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, MAKKO & CO Pty Ltd will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or Services.
Our products are for external use only. Always follow the usage instructions. We are not responsible for any adverse reactions resulting from misuse or failure to perform a patch test.

9. Third-Party Links

Our Services may contain links to third-party websites or resources. We are not responsible for the content, accuracy, privacy practices, or availability of those external sites.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the new terms.